Refund policy

Returns are applicable within 7 days of receipt for books that are received in a damaged condition.  Please inspect your order upon reception and contact us immediately if the item is defective or damaged.

To be eligible for a return, your item must be in the same condition that you received it, and in its original packaging.

To start a return contact us at jeanaliciaelster@gmail.com within 7 days of receipt with an image of the damaged item.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at jeanaliciaelster@gmail.com.